Claims

Always check for shipping damage before receiving your package. If the package has visible external damage, we recommend that you refuse to accept the shipment, and then contact us at 668307830.

After paying the amount of collection and receipt of receipt of the package, there is an opportunity to open the package in the presence of the courier - in case of discrepancies, a protocol of discrepancies is drawn up, which is the basis for a later complaint.

If the purchased goods turn out to have manufacturing defects or are inconsistent with the description, please follow the complaint procedure below:

1. Send us the product you wish to complain about, attaching to it a written statement, in which you describe the detailed reasons for the product complaint, the form of compensation, as well as the return address and account number to which a refund will be made (depending on the store's decision).
2. Within 14 days of receiving the shipment, we will inform you by e-mail or telephone about the result of the complaint procedure.
3. If the complaint is accepted, within 7 working days of the decision, we will compensate you for the costs incurred by: repairing the advertised product, sending you a new copy of the product or refunding your money.
4. If the complaint is considered unjustified, we will provide you with a detailed justification of the decision and within 14 days working days we will send you the advertised product at our expense. In the case of payment by credit card, the refund will be made to the card.

When in doubt, please feel free to contact us by e-mail: sklep@upominkireligijne.pl or by phone: 668307830. We will give you instructions on how to quickly and smoothly carry out the complaint.

Right of Withdrawal

Consumers have a fourteen-day right of withdrawal.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day you or a third party named by you (other than the carrier) takes possession of the goods.

To exercise your right of withdrawal, you must inform us (Art Christiana, ul. Tomasza Wilsona 30, 42-202 Czestochowa, Silesia, sklep@upominkireligijne.pl, Phone: +48 668 307 830) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for the additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless we have expressly agreed otherwise; in any case, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

You shall send back the goods or hand them over to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

• Contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
• Contracts for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded.
• Contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
• Contracts for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.