Always check for shipping damage before receiving your package. If the package has visible external damage, we recommend that you refuse to accept the shipment, and then contact us at 668307830.
After paying the amount of collection and receipt of receipt of the package, there is an opportunity to open the package in the presence of the courier - in case of discrepancies, a protocol of discrepancies is drawn up, which is the basis for a later complaint.
If the purchased goods turn out to have manufacturing defects or are inconsistent with the description, please follow the complaint procedure below:
- Send us the product you wish to complain about, attaching to it a written statement, in which you describe the detailed reasons for the product complaint, the form of compensation, as well as the return address and account number to which a refund will be made (depending on the store's decision).
- Within 14 days of receiving the shipment, we will inform you by e-mail or telephone about the result of the complaint procedure.
- If the complaint is accepted, within 7 working days of the decision, we will compensate you for the costs incurred by: repairing the advertised product, sending you a new copy of the product or refunding your money.
- If the complaint is considered unjustified, we will provide you with a detailed justification of the decision and within 14 days working days we will send you the advertised product at our expense. In the case of payment by credit card, the refund will be made to the card.
When in doubt, please feel free to contact us by e-mail: firstname.lastname@example.org or by phone: 668307830. We will give you instructions on how to quickly and smoothly carry out the complaint.
Return of products
Within 14 calendar days from the date of delivery of the ordered goods, you have the right to return them without giving any reason as a withdrawal from the contract, according to the general rules under the regulations on the conclusion of contracts at a distance. This applies only to consumer sales, so it applies only to sales to an individual who makes a purchase for a purpose unrelated to professional or business activity.
Returned product must not bear traces of use - each item must be complete and factory-packed, goods delivered in the original packaging in unaltered condition. If this condition is not met, the product will not be accepted. Personalized products and products made to order (resulting from availability status) are not subject to returns.
If you wish to return a product:
- Send the purchased product in undamaged condition and in its original packaging with all its contents to the company's mailing address:
ul. Wilsona 30
42-202 Czestochowa, Poland
- Enclose to the shipment a written statement in which you include your desire to return the product, as well as the account number to which the refund will be transferred.
- Within 3 working days of receiving your shipment, we will check the condition of the returned product (whether it bears no traces of use, whether it has not been damaged or destroyed, whether it is in its original packaging with all its contents).
- If we do not note any contraindications, we will send information to your email address about the successful return of the product. A refund will be made to the enclosed account number within 7 days. In case of payment by credit card, the refund will be made to the card.
If your product return is rejected (due to damage to the product or signs of use), we will send you an email to the indicated email address informing you that the product return is not accepted. We will send the product back to the indicated return address within 7 business days, covering the shipping cost.