FAQ – Frequently Asked Questions
Welcome to our FAQ section, where you’ll find answers to the most common questions about orders, shipping, payments, returns, exchanges, and warranties. At Art Christiana, we aim to make your shopping experience smooth, secure, and transparent.
Here you’ll learn how to place an order, track your shipment, and understand our return policy and secure payment options. Each topic is explained clearly so you can shop with confidence and peace of mind.
If you need further assistance, our Customer Support team is always ready to help. Your satisfaction is our priority.
Orders & Purchases
How can I place an order?
How can I place an order?
To place an order, simply choose the product you wish to buy and add it to your cart. Once you’re ready, proceed to checkout, fill in your shipping details, and select your preferred payment method. After confirming your purchase, you’ll receive an automatic email with your order summary. The entire process is quick, intuitive, and takes only a few minutes. If you encounter any difficulties, our Customer Service team will be happy to assist you step by step.
Do I need to create an account to place an order?
Do I need to create an account to place an order?
No, creating an account is not required – you can place your order as a guest. However, we encourage you to register, as having an account allows you to track your order, review your purchase history, and complete future orders more quickly. Registered customers also receive updates about new collections, special promotions, and exclusive offers. The registration process is simple and takes less than a minute. You can update or delete your account details at any time.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
Yes, you can change or cancel your order as long as it has not yet been shipped. Please contact us as soon as possible and provide your order number – ideally via email or our contact form. Our team will check the status of your order and let you know about the available options. Once your order has been dispatched, modifications are no longer possible, but you can still return the product after receiving it. We always recommend reviewing your order carefully before confirming the purchase to avoid any delays.
What payment methods do you accept?
What payment methods do you accept?
We accept a wide range of secure payment methods, including Visa, MasterCard, PayPal, BLIK, and online bank transfers. All transactions are encrypted with SSL technology to ensure maximum safety of your personal and financial data. Payments are processed immediately, allowing us to prepare your order for shipment without delay. If you experience any issues during checkout, our support team will gladly assist you or suggest an alternative payment method. For institutional or bulk orders, we also offer payment by traditional bank transfer upon request.
Returns & Exchange
Can I return my purchase?
Can I return my purchase?
Yes, you may return any product within 14 days of delivery without providing a reason. The returned item must be in its original condition and packaging, free from any signs of use. We value your satisfaction and strive to make the return process as smooth as possible. Simply contact us, and we’ll provide all necessary instructions. Once your return is received and approved, your refund will be issued promptly.
How can I make a return?
How can I make a return?
To initiate a return, please email us with your order number and reason for return (optional). We’ll provide detailed instructions, including the return address and packaging guidelines. Once we receive your parcel, our team will inspect it and confirm acceptance of the return. The process typically takes a few business days. We maintain clear and timely communication throughout to ensure a transparent experience for every customer.
When will I receive my refund?
When will I receive my refund?
Refunds are issued within five business days after we have received and verified the returned product. The funds will be returned via the same payment method used for the purchase unless we agree otherwise. For international orders, the refund time may vary slightly due to bank or logistics processing. You will be notified via email at every stage of the return process. Transparency and trust are key values in our customer service policy.
Can I exchange a product for another one?
Can I exchange a product for another one?
Yes, you can exchange your item for another model, size, or design if it’s available in our store. Simply contact us, and we will guide you through the exchange process. It’s fast, simple, and usually free of additional charges, except for any price differences. If the new item is more expensive, you’ll be asked to pay the difference; if it’s cheaper, we’ll refund the balance. Our goal is to make sure you are completely satisfied with your purchase.
Shipping & Tracking
Which countries do you ship to?
Which countries do you ship to?
We ship to most countries worldwide. Thanks to our cooperation with renowned carriers such as FedEx and UPS, your order is delivered safely and on time. When selecting your country at checkout, you’ll see available shipping methods and estimated delivery times. For customers within the European Union, we offer favorable VAT rates and simplified customs procedures. If your country is not listed, please contact us — we’ll be happy to arrange a custom shipping solution for you.
How long does order processing take?
How long does order processing take?
Order processing time depends on product availability, but typically takes 1–4 business days. For icons and art pieces made to order, the preparation time may be slightly longer, and we always inform the customer in advance. Each item is carefully checked and securely packaged to ensure it arrives in perfect condition. Once your order is ready, you’ll receive an email confirmation with tracking details. Our priority is to provide fast and reliable service without compromising quality.
Will I receive a tracking number?
Will I receive a tracking number?
Yes, once your order has been dispatched, you’ll receive a confirmation email containing a tracking number. This allows you to monitor your shipment at every stage of delivery. Tracking links are provided directly by our carriers, ensuring accurate and real-time updates. If you haven’t received a tracking number or it doesn’t work properly, please contact us immediately. We’ll ensure you receive full and up-to-date information about your shipment.
How long does delivery take?
How long does delivery take?
Delivery time depends on the destination country and the chosen shipping method. For European Union countries, delivery usually takes 3–5 business days, while for other international destinations it may take up to 14 days. We offer both standard and express delivery options to meet your needs. All shipments are insured, ensuring full protection during transport. In case of delays or issues, our Customer Service team is always available to assist you promptly.